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| (USA Publications/Nicole Fernan L. Caminian) |
The University has implemented the manual mode of payment of transactions in the Accounts Section just like in the past because of the unexpected breakdown of the management information system (MIS) and its server last June. In addition, assessment of fees, balances, and other account inquiries were not available. Payers would again have to write on three receipts and payments due for the prelim examinations were almost fixed at all courses and year levels. Aside from the Accounts Section, the college offices were not able to provide the professors the final class lists. Late enrollees were not issued their registration forms and were only given tentative schedules and sections of their classes. Furthermore, the student services offered in the official website of the University were not functioning.
In effect, class sizes were not controlled (some sections would have more than 40 students while other sections barely have 20), tellers have to manually remit each transaction, and professors have a hard time identifying who their students are. Mixed negative feedbacks came from students and their parents as well as the professors. Many complained of the slow-paced transactions that were going on.
It is natural for the clients of this institution to complain about the manual mode of payments, etc. But for one thing, the USA Publications has confidence that it is neither the fault of the employees who maintain the MIS nor the tellers who entertain the valued clients who trust the services offered by this University.
In the first place, a computer does not assure you that it will work for a long period of time. Anytime, it is expected to go wrong due to hardware failure, virus infection, and human errors. Computer hardware has its own life span with a minimum of three years. Viruses these days have grown so complex that fully updated and genuine antivirus programs cannot manage to disinfect the bad sectors of a system. Human errors are not avoidable since managing such a big system is a very tough job.
Moreover, the MIS is now under repair and the administration is doing its best to serve the clientele is such a way that they will not experience any difficulty when they transact with the University. The tellers of the Accounts Section are still of the same pace as before the MIS broke down even though they have to manually encode every detail of the operations.
In order to have a smooth flow of business while the MIS is being restructured and repaired, we need mutual cooperation. The tellers, being the ones who deal with the students and parents each day, are expected to be accommodating. The students and parents in turn must also be polite in talking to the tellers.
Being impatient with the system failure of the University will not help in the process. The clientele must wait for things to go more smoothly inasmuch as the system will run again soon. Also, it is recommended that the University must play its part to be more careful in maintaining the MIS so that the operations of the institution will no longer be disturbed. The people in-charge of the MIS should also anticipate the problems that will arise and must identify the proper intervention in order to prevent delays in repair and losses of important data.
Should this happen again, the administration must be able to do something about it right away and the clients must bear this temporary breakdown.
In effect, class sizes were not controlled (some sections would have more than 40 students while other sections barely have 20), tellers have to manually remit each transaction, and professors have a hard time identifying who their students are. Mixed negative feedbacks came from students and their parents as well as the professors. Many complained of the slow-paced transactions that were going on.
It is natural for the clients of this institution to complain about the manual mode of payments, etc. But for one thing, the USA Publications has confidence that it is neither the fault of the employees who maintain the MIS nor the tellers who entertain the valued clients who trust the services offered by this University.
In the first place, a computer does not assure you that it will work for a long period of time. Anytime, it is expected to go wrong due to hardware failure, virus infection, and human errors. Computer hardware has its own life span with a minimum of three years. Viruses these days have grown so complex that fully updated and genuine antivirus programs cannot manage to disinfect the bad sectors of a system. Human errors are not avoidable since managing such a big system is a very tough job.
Moreover, the MIS is now under repair and the administration is doing its best to serve the clientele is such a way that they will not experience any difficulty when they transact with the University. The tellers of the Accounts Section are still of the same pace as before the MIS broke down even though they have to manually encode every detail of the operations.
In order to have a smooth flow of business while the MIS is being restructured and repaired, we need mutual cooperation. The tellers, being the ones who deal with the students and parents each day, are expected to be accommodating. The students and parents in turn must also be polite in talking to the tellers.
Being impatient with the system failure of the University will not help in the process. The clientele must wait for things to go more smoothly inasmuch as the system will run again soon. Also, it is recommended that the University must play its part to be more careful in maintaining the MIS so that the operations of the institution will no longer be disturbed. The people in-charge of the MIS should also anticipate the problems that will arise and must identify the proper intervention in order to prevent delays in repair and losses of important data.
Should this happen again, the administration must be able to do something about it right away and the clients must bear this temporary breakdown.
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